Team Leader x 3 (Underwriting) Galway

On behalf of our client Phillips Career Solutions Ltd are recruiting Team Managers (Underwriting) x 3 .

The position is based in Galway and is a permanent role.

Duties & Responsibilities are as follows:
·Work with their team to resolve queries and problems, providing clear direction and developing their team’s professional capabilities.

·Responsible for profitably maintaining customer accounts through the achievement of business objectives/targets.

·Responsible for ensuring that a first class service is provided to our internal and/ or external customers in accordance with agreed departmental objectives.

Key Tasks

·Analyse, evaluate and complete work in accordance with agreed standards and limits

·Provide reports and compile statistical business information, where required

·Maintain effective organisation and resourcing of the team

·Identify and develop the needs of the team

·Act as a point of referral to colleagues and customers

Evaluate individual and team performance

·Monitor and report progress against plans and ensure corrective action is taken where necessary

·Complete other duties as agreed including project work

·Pursue appropriate self-development programme

Responsibilities

·Customers - Increasing customer satisfaction levels through leading a team to deliver excellent service

·Operational Effectiveness – Meeting and exceeding process efficiency standards within claims, sales and service

.Colleagues - Motivating and developing a team and creating a positive working environment

Skills & Qualifications

·Household Product Knowledge

·Communication & Relationship Management

·Analytical skills

·People / Workforce Management

·Process Management

·Programme / Project Management

·Decision Making

·Information Management

·Sales & Retention Experience

·Good working knowledge of Excel

·An understanding of relevant legislation and/or market agreements/development
Call Caroline or Sharon